Services and Complaints

  1. Our aim is to provide a high-quality service with which you will be satisfied. However, we do realise that on some occasions your expectations may not be met or that you may have a query or concern or simply be dissatisfied. You are entitled to complain about the services that we provide to you. We have a complaints procedure for handling complaints available upon request (see paragraph 3 and the link to the complaints procedure below).

    At the end of our complaints procedure, you can have the complaint independently looked at by the Legal Ombudsman, who investigates complaints about service issues with lawyers. Contact details:

    PO Box 6806, Wolverhampton WV1 9WJ,
    Telephone number: 0300 555 0333, minicom: 0300 555 1777,
    Email address:

  2. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

  3. If at any point you become unhappy with the service we provide to you, then please inform us immediately so that we can do our best to resolve the problem for you. You can obtain a copy of our Complaints Procedure here.